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Compelling Reasons
Sometimes, you need to create
compelling reasons when your prospects don't have compelling
reasons of their own. An example from last week's Boot Camp had
a prospect whose most compelling reason seemed to be the need to
get their systems serviced within four weeks. Important, but not
compelling...until the the possibility exists that they may not be able get
it done within four weeks...
Here is an
example of how we can do that, and the urgency it creates:
Salesperson: How soon were you
hoping to get this done?
Prospect: Within four weeks.
Salesperson: (pause for a few seconds) (very deep breath) That
soon?
Prospect: What's wrong?
Salesperson: I'm not sure we could get to that within four
weeks. How important is it for you to get this done that
quickly?
Prospect: It's real important.
Salesperson: I'm happy to call to see if we can
reallocate resources but if I do that they'll want to know if
I have your business. What should I tell them?
This is another
version of the Hidden Ball Trick - the way you eliminate the
competition. The power of this particular
approach is that you can score directly from 2nd Base! The key ingredient to all of this is not your
words or questions - it's the pause and the deep breath - the
sense that you're really thinking and trying to find a way to
make this work. Without that, the words won't get this done.
To see an example of this in
action, watch this short movie clip from Rounders.
http://www.youtube.com/watch?v=ghaGFWc1HGE
Thanks to Jeremy Lemoine from
last week's boot camp for the insight into the appropriateness
of this clip. You can learn more about the Hidden Ball
Trick in the book!