The last two weeks I've discussed
asking great questions - two weeks ago,
examples of great questions and then last week, a case
history showing great questions in
action. This week, I'll combine great questions with another
frequent topic, compelling reasons and discuss how to use your
questioning ability and compelling reasons to get what you want.
Asking for what you want is the
third important ingredient. Believe it or not, most
salespeople either don't ask, don't ask effectively or simply
assume they'll get what they want. Some ask too soon while
some ask too late.
Let's assume that you've
decided to ask and ask at the right time. When is the
right time? It's when you've touched all the bases -
you've reached 1st, 2nd, 3rd and you're sliding into home plate.
You haven't taken any short cuts. So what exactly are you
asking? You're asking if they want your help. You
may have to customize that a little, like, "would you like my
help closing more sales?" This question is the third
question in the Inoffensive
Close, the close anyone can execute. But you still
have to ask!
Why doesn't every salesperson
ask? I can provide four reasons:
1) They aren't comfortable
because of their Need for Approval;
2) They aren't comfortable because of their Non-Supportive Buy
Cycle;
3) They fear rejection and have difficulty recovering from it;
4) They don't know what to ask or when to ask it.
If you aren't familiar with
all of these terms, you can refer to your copy of Baseline
Selling or, get a copy of
Mindless Selling. Both books can help you overcome all four
of those potential obstacles.
What's the worst that can
happen? They don't buy from you. Wouldn't you rather
know now than in two months? Wouldn't you rather not have
to wonder what will happen? Wouldn't you rather work on a
new opportunity than think about what this prospect will do?
Ultimately, if you want to be
a great salesperson, the thing you must do better than anything
else is get people to make decisions, even if the decision isn't
the one you want to hear. Why? It forces you to
address the things you do earlier in the selling process that
cause the decision. Suppose that while encouraging your
prospects to make decisions they all say no. The no's
aren't because you asked, the no's are what you would have heard
a month later when you followed up. They force you to
honestly address what you did that lead to the no.
Cause and Effect. Trace
your outcomes back and you'll have the answers to your problems.